Millennial Learners and Faculty Credibility: Exploring the Mediating Role of Out-of-Class Communication
School of Fine Arts and Communication
Every generation experiences distinct events and develops unique values. As Millennial learners enter classrooms, they bring with them new views about education, learning and faculty/student communication. This study explores the mediating role of out-of-class communication (OCC) in relation to the historical dimensions known to compose faculty credibility. Findings indicate that OCC has a positive, mediating influence that enhances two of the three key dimensions of credibility for faculty members: trustworthiness and perceived caring. In addition, this study suggests that there is a fourth potential dimension that composes the construct of faculty credibility in the perspectives of Millennial learners: sociability, which should be included alongside the three historical dimensions scholars have used in previous studies.
Journal of Public Relations Education
Kim, Carolyn Mae, "Millennial Learners and Faculty Credibility: Exploring the Mediating Role of Out-of-Class Communication" (2018). Faculty Articles & Research. 321.